Travel customers spend a lot and remember mistakes. We check how your booking offices, agents and call centres explain fares, changes and refunds.
Whether the customer is offered clear options with correct prices.
Whether taxes, baggage and change fees are explained.
How staff deal with a customer who wants to change or cancel.
Greeting, waiting time and presentation at counters.
Pick up time, accuracy and tone on the phone.
Whether staff give correct information or point to official sources.
Travel problems are expensive and stressful. Most disputes start with unclear fees or a promise that staff did not keep. Checking from the customer side exposes the gaps before the trip.
Auditors run enquiry and change scenarios in person and by phone, then score against your policy. You get a report for each office and for the call centre.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. We can check website and chat support, including response time and accuracy.
Yes. Tour operators, ticketing offices and visa service agents can be included.
We only buy when the scenario needs it and you approve the cost.
Tell us what you need. We reply within 24 hours.
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