Our auditors walk into your outlets, call your hotline or place an order as ordinary customers. They follow a set scenario, score what they see, and send you a clear report. Nobody on your team knows the visit is happening.
How fast staff notice the customer, how they greet, and whether they look up from what they are doing.
Whether staff answer questions correctly or guess, and whether they send the customer to the right person.
Whether staff offer the right product, mention fees honestly and avoid pushing what the customer did not ask for.
Waiting time from arrival to being served, and how long the whole visit took.
Premises, counters, uniforms, signs, washrooms and anything a customer can see.
Whether the customer is thanked, told what happens next, and left with a clear answer.
Managers usually see their business when they are around, and staff behave differently when the boss is in the room. A mystery shopper sees an ordinary Tuesday afternoon. That is the experience your customers talk about, good or bad, and it is the one you most need to see.
You brief us on the scenario and what to score. We pick auditors who match your customer profile, send them to each location, and collect their notes on a fixed score sheet. You get a report ranking every outlet, with the exact points that lost marks.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
One outlet or hundreds. We cover every district of Sri Lanka, so a nationwide programme is handled as one project with one report.
No. Auditors behave as normal customers and do not reveal themselves. Findings go only to the people you name.
Reports are delivered within 48 hours of the visit.
Tell us what you need. We reply within 24 hours.
Request an Audit