Finance customers make big decisions at your counter, from leasing a vehicle to a gold loan. We check whether your staff explain the product honestly and treat people with respect.
How staff handle questions on vehicle leasing, personal loans and business loans.
Whether interest rates, fees and total cost are stated clearly and correctly.
Valuation explanation, paperwork accuracy, security and customer comfort.
Whether customers are told the correct documents on the first visit.
Clear explanation of rates, terms and withdrawal rules.
Waiting areas, privacy at counters, and general presentation.
A wrong answer about a rate or a document list creates repeat visits and angry customers. A pushy sales approach creates complaints. Checking from the customer side shows where the process breaks and where training is needed.
We plan realistic enquiry scenarios, send auditors to your branches across the island, and score each against your standards. The report shows each branch, plus common problems across the network.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
No. They make enquiries only. We do not create real financial commitments.
We can design phone and counter scenarios that check how customers are spoken to. Tell us what you want tested and we will agree a safe approach.
Yes. We cover every district, including smaller towns where finance branches are common.
Tell us what you need. We reply within 24 hours.
Request an Audit