Bank customers rarely complain. They move their money. Our auditors visit your branches as ordinary customers and report how tellers, officers and security staff really treat them.
Greeting, courtesy, accuracy and speed at deposits, withdrawals and payments.
How well staff explain accounts, loans, cards and fixed deposits, including fees.
Waiting time, token system use and how crowding is handled.
Whether staff can help customers with the app, internet banking and card problems.
Cleanliness, working machines, safety and signs.
Whether staff ask for the right documents and state charges clearly.
Branch quality changes with the manager and the shift. Head office sees averages, but a customer lives one visit at a time. A branch audit shows which branches protect your reputation and which put customers at risk of leaving.
We choose scenarios such as opening an account, asking about a personal loan or reporting a lost card. Auditors visit each branch, score the same checklist, and you receive a ranked report within 48 hours.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. We cover every district, so you can include city and rural branches in one programme.
Yes. We can add the ATM and CDM area, the mobile app help desk and phone banking.
No. Auditors do not share real account data. They use scenarios that do not put customers or the bank at risk.
Tell us what you need. We reply within 24 hours.
Request an Audit