In food service, the experience repeats at every outlet, and it only takes one bad visit to lose a regular. We eat, order and collect as normal customers and report what we find.
Greeting, waiting time and how quickly a table is offered.
Whether staff can describe dishes, ingredients and recommend choices.
Whether what arrives is what was ordered, and whether it arrives together.
Taste, presentation, freshness and serving temperature.
Tables, cutlery, staff handling, washrooms and kitchen visibility.
Bill accuracy, packaging, delivery time and condition on arrival.
Customers compare your outlets with each other, whether you want them to or not. A chain is judged by its weakest branch. Regular checks keep every outlet at the same standard.
Auditors dine in, take away or order delivery, using fixed scenarios. Each outlet is scored on the same sheet, so you can compare outlets and track the effect of training.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Meal costs are included in the agreed audit fee or billed at cost, depending on the plan we agree with you.
Yes. We can test your own delivery and delivery apps.
We record what a customer can see, such as cleanliness and handling. We do not replace an official food safety inspection.
Tell us what you need. We reply within 24 hours.
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