A vehicle is a big purchase and a long relationship. We check how sales staff and workshops treat customers, from the first showroom visit to the first service.
Greeting, waiting time and attention to the customer.
Whether needs are asked about, and honest information about models and prices is given.
Whether a test drive is offered and arranged well.
Whether the total cost, taxes and finance terms are explained.
Ease of booking and accuracy of time and cost estimates.
Waiting area, explanation of work done and billing.
Buyers visit several showrooms before choosing, and sales conversations differ widely between dealers. After the sale, the workshop decides whether they come back. Both can be checked quietly, one site at a time.
Auditors visit as buyers and as service customers, following set scenarios. We score each dealer and workshop, and report on how they compare to your standard and to competitors if you want.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. We cover dealers in every district.
Yes. We cover any vehicle or equipment showroom and workshop.
Yes, on request, for benchmarking.
Tell us what you need. We reply within 24 hours.
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