The first contact with a parent or student decides whether they enrol. We check how your admissions team handles calls, visits and emails, the way a real family would experience them.
Greeting, accuracy and willingness to help.
Whether fees, intake dates and requirements are stated clearly.
Welcome, tour quality, cleanliness and facilities shown.
Speed and quality of response.
Whether the family is contacted after the first enquiry.
Courtesy, patience and clarity with parents and students.
Families compare several institutions in a short time. The one that answers well and follows up often wins, even before the quality of teaching is clear. An audit shows how your admissions process looks from the outside.
Auditors act as parents or students, run the enquiry, visit the campus, and score every step. We can also test competitor institutions for benchmarking.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. All campuses and branches can be scored on the same sheet.
No. We focus on admissions, front office and student services, not teaching.
Yes, on request.
Tell us what you need. We reply within 24 hours.
Request an Audit