Your outlets and dealers are the face of the network. We test how they sell, how they handle faults, and whether customers leave with the right plan and a clear answer.
Whether staff recommend a plan that fits the customer, and explain charges clearly.
Process speed, document checks and accuracy.
How staff deal with slow internet, billing disputes and device problems.
Whether add ons are explained, or quietly added.
Whether authorised dealers match your brand and service standard.
Call pick up time, script use and whether the fault is logged.
Telecom customers can switch providers with a SIM swap. Experience at the outlet and on the hotline decides whether they stay. Dealer outlets are hard to monitor, and they are often where service standards slip.
We set scenarios such as buying a data package, reporting a fault or asking about fibre. Auditors visit your own stores and dealers across the island, and call your hotline, then score each against your standard.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. Dealers and franchise outlets can be included, including those in smaller towns.
Yes. We can benchmark your service against competitors on request.
Yes. We can check chat, email and app based support.
Tell us what you need. We reply within 24 hours.
Request an Audit