Guests write reviews. We write the report you can act on first. Our auditors check in, stay and dine as normal guests, and score every step of the visit.
How fast and how accurately reservations staff answer and confirm.
Welcome, waiting time, room readiness and clarity of information.
Cleanliness, maintenance, comfort and whether the room matches the booking.
Service, food quality, temperature and hygiene.
How quickly requests are met and how politely.
Bill accuracy, farewell and what happens when a guest raises a problem.
A single bad night can turn into a public review that stays online for years. A mystery stay shows what your guests see in housekeeping, at the front desk and in the restaurant, including the things managers rarely notice.
We book a stay as a normal guest, follow a scenario, and score every step against your standard. Reports cover each department, and we can repeat visits across your whole chain of hotels, guesthouses and villas.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. We cover coastal, hill country, cultural triangle and northern destinations as well as the cities.
Yes. A mystery stay is booked and paid at a normal rate, so staff treat the auditor as a guest.
Yes. We can compare every property against the same score sheet.
Tell us what you need. We reply within 24 hours.
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