One audit shows where you are. A monthly programme shows whether you are getting better. We visit on a fixed schedule, track every outlet, and send a scorecard you can use in your regular management meeting.
The same scenarios and score sheet every month, so results are comparable.
Each outlet's score over time, with clear marks for improvement and decline.
Whether a training session or a new process actually changed behaviour at the counter.
Add a new theme each month, such as a new product launch or a promotion.
A simple ranking that gives managers a reason to compete.
Spot a falling outlet in the month it starts, not at the end of the year.
A single report fades in a few weeks. A monthly rhythm keeps customer experience on the agenda, and it turns audit results into something managers are accountable for.
We agree a monthly plan, number of visits and the reporting format. Every month you get a scorecard and a short summary of what changed. The plan can be adjusted as your business grows.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
We agree the term with you when we scope the programme. Ask us for options.
Yes. A core set stays the same for comparison, and we can add new scenarios as your needs change.
Yes. We can send each manager their own scorecard as well as the head office report.
Tell us what you need. We reply within 24 hours.
Request an Audit