A pharmacy customer trusts staff with their health. We check whether staff ask the right questions, give clear advice and protect privacy, across every outlet in your chain.
How quickly the customer is attended to.
Whether staff ask questions before recommending, and refer to a pharmacist when needed.
Whether prescriptions are checked and instructions explained.
Whether prices and alternatives are explained.
How staff handle out of stock items.
Whether conversations are private and the store is clean and orderly.
Pharmacy quality depends on the person behind the counter. A chain needs the same careful behaviour in every outlet. Mystery shopping shows whether your standard is followed when no one from head office is watching.
We design scenarios such as a customer asking for advice on a common ailment. Auditors visit each outlet, follow the scenario, and report against your policy and standards.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
We can design scenarios that check whether staff ask the right questions, in line with your policy. We do not buy restricted medicines.
Yes. Franchise outlets can be included.
Yes. We can test phone and app orders and delivery.
Tell us what you need. We reply within 24 hours.
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