Policies on paper do not always happen at the counter. Our compliance checks put real scenarios in front of your staff and record whether the right steps, words and disclosures were used.
Whether fees, rates, terms and warnings are explained to the customer when they should be.
Whether staff follow the approved script, checklist or procedure.
Whether the right questions are asked before a product or service is given.
Shelf, menu and counter prices matched against what is actually charged.
Visible safety signs, cleanliness standards and handling rules.
Whether staff check eligibility where your policy or the law requires it.
A single missed disclosure or skipped check can become a complaint, a fine or a headline. Checking from the customer side shows you whether your rules work in real life, before a regulator or a customer finds the gap.
You give us the policy points to test. We design realistic scenarios, run them at the outlets you choose, and report pass or fail on each point with the details of what was said and done.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
No. We add an outside view. Internal teams know the rules, and we show what happens when a customer is really in front of your staff.
We can test any rule you give us, including your licence conditions and regulator guidelines. We report what we observed and do not give legal advice.
Yes. Auditors do not trick staff into breaking rules or take part in anything unlawful. They act like normal customers.
Tell us what you need. We reply within 24 hours.
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