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Fuel Station Audits in Sri Lanka

A fuel stop is short, so first impressions matter more. We check attendants, forecourt, shop and washrooms as ordinary drivers and report what a customer would see.

What we check

What our auditors look at

01

Attendant service

Greeting, speed, fuel type confirmation and zero reset at the pump.

02

Receipts and payments

Receipt offered, card and digital payment working, correct charge.

03

Forecourt cleanliness

Pumps, ground, bins, canopy lighting and signs.

04

Washrooms

Cleanliness, water, supplies and access.

05

Convenience shop

Stock, prices, staff and cleanliness.

06

Safety signs and equipment

Visible safety notices, fire equipment and no smoking signs.

Why it matters

What you cannot see from head office

Drivers choose a station on habit, and one bad stop changes the habit. Stations in a network often differ a lot, especially on cleanliness and attendant behaviour. An audit shows which sites need attention.

How it works

From brief to report

Auditors visit as drivers, fill the tank or buy from the shop, and score the same checklist at every site. You get a site by site report.

We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.

Questions

Common questions

Can you cover highway and rural stations?

Yes. We cover stations in every district, including highway sites.

Do you test fuel quality or meters?

No. We record the customer experience. Meter and fuel quality testing is done by licensed bodies.

Can you check the shop and washrooms too?

Yes. Both are part of the standard checklist.

Related

Other audits we run

Ready to see what your customers see?

Tell us what you need. We reply within 24 hours.

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Services

Industries we audit