Online customers judge you by the whole journey, from the checkout page to the knock on the door. We place real orders and follow them through, then report every step.
Ease of use, payment options and clarity of price and fees.
Whether updates are accurate and timely.
Promised time against actual time, island wide.
Whether items arrive complete and undamaged.
Courtesy, communication and handling of cash on delivery.
Reply speed and fairness when something goes wrong.
Delivery is the part of the experience you do not control directly, and it often decides whether a customer orders again. Testing real orders shows where the promise breaks.
We place orders from different areas of Sri Lanka, record each step and compare actual delivery with what was promised. We include a return or support request when you want it tested.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. We place orders to different districts to test your real reach.
Yes. We can test your app, the restaurant side and the rider.
Order costs are agreed before we start and included in the audit plan or billed at cost.
Tell us what you need. We reply within 24 hours.
Request an Audit