Head office sees averages. Customers see one branch. Our branch audits visit each location as a customer and rank them, so you can copy what the best ones do and fix the weakest.
Signage, entrance, lighting, cleanliness, brand display and condition of furniture.
Uniform, greeting, attitude and how staff handle a busy period.
Whether forms, fees, documents and steps are explained and done correctly.
Arrival to service time and how the queue is managed.
Required notices, price lists, licences and safety signs in place and up to date.
Seating, washrooms, parking, accessibility and customer comfort.
Two branches of the same company can feel like different businesses. The difference is usually the manager and the team on the day. A branch audit makes that visible, so good branches get recognised and weak ones get help.
We build one score sheet and use it at every branch. Each branch gets a score, a rank and specific notes. You can repeat the audit every month or quarter to see who is improving.
We cover every district of Sri Lanka, including smaller towns and remote areas, and we can work in Sinhala, Tamil and English.
Yes. Auditors in every region visit within the same window, so the comparison between branches is fair.
Yes. Many clients repeat the audit monthly or quarterly. See our monthly retainer audits.
Only if you want us to. By default, results go to the people you name at head office.
Tell us what you need. We reply within 24 hours.
Request an Audit